Here at One Crown Pensions, we pride ourselves on providing the highest level of service for each and every one of our clients. Excellent customer service is very important to us and naturally, it’s very important to you.
We’re aware that the level of service we provide your clients also has an impact on you. If we produce a poor level of service, you won’t look very good. Whereas, if we provide an excellent level of service that impacts on you very positively.
It’s worth mentioning that it works both ways. If you don’t have a positive experience with us, you’re likely to stop referring to us to your clients. So, it is also in our interest to offer an excellent service.
Service Levels at One Crown Pensions
Now, when it comes to service levels, it’s worth splitting ours down into 5 categories.
1. Level of Service
The first category is Level of Service. What we often see, sadly, with other SSAS providers is a lack of responsiveness. We often hear from our clients who have switched from other providers, that there has been a lack of responsiveness. As a result, there are a lot of questions they couldn’t get answers to.
At One Crown Pensions, we aim to help our clients in every way we can. In addition to providing our clients with timely responses, we also answer a lot of common questions in our SSAS Video Hub, the best SSAS resource in the UK.
2. Level of Knowledge and Expertise
What we find, generally speaking within the industry, is that many SSAS experts keep a lot of their knowledge to themselves. Or they share it very directly with their clients. As such it can be extremely difficult to find out what you want to know without committing yourself to opening a SSAS or paying for a service. This can be incredibly frustrating.
At One Crown Pensions, we are very different. We have recorded some of the best resources in the country about SSAS. They are completely free and can be found both on our website and on our YouTube channel. They provide a vital resource for Company Directors and their employees and are accessible to anyone who wants to learn more about SSAS pensions.
3. Resources
This point links nicely with the two we have mentioned above, but it is also worth highlighting on its own. If you are taking out a SSAS for yourself or one of your clients, you want to be able to access resources to learn and understand more about SSAS. There isn’t really much point in having a SSAS if you don’t understand what it can do for you or how it can improve your life.
We believe the way we have structured our resources is future-proof, not just for those taking out a SSAS but also for the children who will be placed into the SSAS in the future. It’s important for each generation to have access to high quality SSAS resources so they can educate themselves about SSAS and invest and grow their wealth successfully.
4. Convenience
Many of our clients (and yours), own Limited Companies and are therefore extremely busy. So, what we like to do is take the strain and the stress out of SSAS.
We come alongside clients as they seek to administer their SSAS and provide the information and resources they need to do so. Everything we do is built on the convenience and the experience of the client, from the videos we make through to the processes we’ve built.
5. Value
The last thing we will mention is value. There are SSAS companies out there that will offer SSAS administration for extremely low prices.
However, SSAS holds your pension and that is extremely precious. What’s more, the Members within the SSAS are usually your family members and they are extremely precious also. And, of course, it is the pension scheme of the Limited Company, which is also extremely precious. So, it is vital to partner with a reputable SSAS provider.
If you opt for the very cheapest SSAS services, the chances are they won’t offer the level of support that we offer. Ultimately, we see clients switching from poor providers to someone like us and that switching process is often unnecessary if the right decision had been made in the first place.
Book a Call with A Member of Our Team
To discover for yourself how prompt, friendly, and informative our SSAS pension service is, book a call with us. A member of our team will be in touch with you to offer their support and answer any questions you may have. We look forward to connecting with you.
