Security and Privacy Policy

We respect and wish to protect the privacy of our clients. This document sets out the details of our privacy policy in relation to information collected.

This Document Lets You Know:

• What information will be collected from you
• Who exactly collects that information
• How that information is used and by whom
• What security measures are in place to protect this information
• Your rights in relation to this information
• How this policy may change and how we will notify you of any changes
• How to contact us if you have any queries about this policy

We have an obligation under the EU General Data Processing Regulation (Article 13) to abide by our Privacy Policy. If you believe that we are not meeting the commitments set out in this document please contact us using the details provided below.

What Information is Collected?

1. Your name, address, telephone number and email address
   Additional information may be requested by our Investment/Pension providers as per their own processes.
2. Your Personal information
   Your personal information is used solely by us for the purpose of setting up and maintaining your investments and/or your pension, and with your permission informing you of other opportunities. Once your personal information has been collected it will be passed to the Investment/Pension provider. Neither The One Crown Group or our Investment/Pension providers will use, share, retain or store this information for any purpose, other than the above.
3. Cookies and System Logging
   A cookie is a file that is placed on your computer by another computer on the internet to enable that computer to know when you are using a particular website. For example, if you had a cookie on your home PC, you may be greeted by your name when you log on to a particular website. We do use cookies on this Site.

Who Collects the Information?

The information is collected by:

The One Crown Group Limited,
Sussex House,
190 South Coast Road,
Peacehaven, East Sussex
BN10 8JJ
United Kingdom

+44(0) 1273 458522

[email protected]

We are registered under the Data Protection Act 1998 and the Information Commissioner’s Office (ICO)

How is the Information Used and by Whom?

The above information will be used by us for the following purposes only:

• To process and maintain your investment/pension
• Provide updates on the ongoing investments you hold
• To issue to our Investment / Pension providers in order for them to fulfil your investment requirements
• With your permission, inform you of new investment opportunities

What Security Measures Do We Have in Place to Protect this Information?

To protect your privacy, your financial information is sent to us through a secure server which encrypts it before sending it to us. The system uses a secure mode using 56 bit SSL encryption. 

We also use our best efforts to protect your information offline: it is only given to the team members who genuinely need to have access to it in order to perform their job. Furthermore, our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998 so as to prevent unauthorised access to your data.

The Site may, from time to time, contain links to other websites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy statements and policies on each site to which you are asked to submit personal information.

Your Rights in Relation to this Information

If you wish to change any of your personal information please contact us by sending an email to us at [email protected]

You also have the right to request that your personal information is removed from our system at any time.

Policy Change

Please note that we reserve the right to change this policy at any time in the future with or without notice.

We’re Here to Help

If you have any questions or you’re looking for help, our team is available. Book a call or call us on 01273 442915. We look forward to speaking with you.